Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about our spiritual services, products, and policies.
📦 Shipping & Delivery
How long does shipping take?
We process orders within 1-2 business days. Delivery takes 3-9 business days depending on your location across India. For full details, see our Shipping & Delivery Policy.
Do you offer free shipping?
Yes! We offer free shipping on orders over ₹499 within India. International shipping charges are calculated at checkout.
Do you ship internationally?
Yes, we ship to USA, UK, Canada, UAE and other countries. International delivery takes 10-18 business days. Customs duties, if applicable, are the buyer’s responsibility.
🔄 Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Energised products, puja services, and personalised items are non-returnable. Please read our full Refund & Cancellation Policy for complete details.
How do I return an item?
Email us at ramkartb@gmail.com with your Order ID, reason for return, and photos/video of the item. Our team will respond within 24-48 hours with next steps.
💳 Payment & Pricing
What payment methods do you accept?
We accept all major credit cards, debit cards, UPI, net banking, and Cash on Delivery (COD) across India.
Are your prices inclusive of taxes?
Yes, all prices displayed on our website include applicable taxes. No hidden charges.
📿 Product Information
Are your products authentic?
Yes, every product is 100% authentic and lab-certified. Our Rudraksha beads are sourced directly from Nepal and authenticated before dispatch. We never sell imitations.
Are your Rudraksha beads energised before delivery?
Yes! Every Rudraksha bead at RamKart is energised (pran pratishtha) by our expert pandits before dispatch. This ensures you receive a spiritually activated bead ready to wear. Explore our Rudraksha Collection.
🕉️ Online Puja Services
How does online puja work?
Our certified Vedic pandits perform the puja on your behalf with complete rituals, mantras, and offerings. You can watch the entire ceremony live via video streaming from the comfort of your home. Browse our Online Puja Services to book.
Can NRIs book online puja from abroad?
Absolutely! RamKart specialises in serving Indian devotees living abroad. You can book any online puja from anywhere in the world and watch it live via streaming. Prasad can also be delivered to select international locations.
What pujas are available online?
We offer Ganesh Chaturthi Puja, Diwali Lakshmi Puja, Rudrabhishek, Satyanarayan Katha, Griha Pravesh, Kaal Sarp Dosh Puja, Navagraha Shanti, and many more. Visit our Online Puja collection for the full list.
Can I cancel a booked puja?
Puja services are non-cancellable and non-refundable once booked, as preparations begin immediately. Please review our Refund & Cancellation Policy before booking.
🏠 Offline Puja & Pandit Booking
Can I book a pandit for home puja?
Yes! We provide experienced, certified pandits for home, office, and temple pujas across India. Our pandits are trained from prestigious institutions like Kashi, Haridwar, and Rameshwaram. Book a Pandit Ji today.
Which cities do you serve for offline puja?
We serve Delhi NCR, Mumbai, Bangalore, Hyderabad, Pune, Chennai, Kolkata, and more. Contact us to check availability in your city.
How far in advance should I book a pandit?
We recommend booking at least 3-5 days in advance. During festival seasons like Navratri, Diwali, or Dussehra, early booking is strongly advised. Contact our team to check availability.
⭐ Astrology & Gemstone Consultation
Do you offer astrology consultations?
Yes! RamKart connects you with experienced Vedic astrologers for personalised guidance on career, relationships, health, and life decisions based on your Kundali. Book a consultation today.
How do I know which gemstone is right for me?
The right gemstone depends on your birth chart and planetary positions. Our experts analyse your Kundali and recommend the most suitable stone. Visit our Gemstone Recommendation service for personalised guidance.
What is the difference between Rudraksha and gemstones?
Rudraksha beads work through divine vibrations and mantras, while gemstones work through planetary energies. Both are powerful remedies — the right choice depends on your birth chart. Explore our Rudraksha Collection or Gemstone Recommendation service.
🙏 Customer Support
How can I contact customer support?
You can reach us via email at ramkartb@gmail.com or call +91 7042703200. Our support hours are Monday–Saturday, 10 AM to 6 PM IST.
Still have questions? Contact our spiritual experts — we’re here to guide you.