Refund policy

Return & Refund Policy

At RamKart, customer satisfaction and trust are our top priorities. We strive to provide authentic spiritual products, Rudraksha malas, gemstones, puja items, and religious accessories with the highest quality standards.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition

  • Include original packaging, tags, certificates, and accessories

  • Be accompanied by proof of purchase or order confirmation

To initiate a return, please contact us at:
Email: ramkartb@gmail.com

Return Address:
RamKart
H.N. - 353, Gali No. C2, Block - C
Shyam Kunj, Gurugram
Haryana - 122102
India

Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Products

Please inspect your order immediately upon delivery. If you receive a damaged, defective, incorrect, or missing item, contact us within 48 hours of delivery with clear photos/videos of the package and product so we can resolve the issue promptly.

Non-Returnable Items

Certain products are not eligible for return or exchange, including:

  • Personalized or custom-made products

  • Energized or blessed spiritual items once used or worn

  • Opened personal care or hygiene-related products

  • Perishable goods

  • Gift cards

  • Clearance or sale items

Due to the sacred and spiritual nature of certain products, used Rudraksha, gemstones, malas, and energized items may not be eligible for return.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team.

Cancellation Policy

Orders can be cancelled within 12 hours of placing the order, provided the order has not been shipped or processed.

Once an order has been shipped, it cannot be cancelled.

Return Shipping

RamKart will cover return shipping costs in cases where:

  • The wrong product was delivered

  • The product arrived damaged or defective

For all other eligible returns, return shipping charges may be the responsibility of the customer depending on the return reason and delivery location.

To ensure safe delivery, we recommend using a trackable shipping service for approved returns.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 5–7 business days. Processing time may vary depending on your bank or payment provider.

Shipping charges, customs duties, and handling charges are non-refundable unless the return is due to our error.

International Orders

For international orders, customers are responsible for any customs duties, import taxes, or local handling fees charged by their country.

Delivery timelines may vary depending on customs clearance and destination country regulations.

European Union 14-Day Cooling-Off Period

If the order is delivered within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify:

  • The item must be unused and in original condition

  • Original packaging and proof of purchase are required

Authenticity Assurance

RamKart is committed to providing authentic and quality spiritual products. If you believe the product received significantly differs from its description, please contact us immediately for assistance.

Contact Us

For any return, refund, cancellation, or support-related queries, contact:

Email: ramkartb@gmail.com

Customer Support Hours:
Monday to Saturday
10:00 AM – 7:00 PM IST